24x7 Emergency Incident Response
If you're dealing with a cyber attack right now, call us. Our responders are available around the clock to help you contain the attack, find the cause and recover safely.
Expert help when it matters most
An incident can happen at any time. Our 24x7 incident response is a rapid, expert-led process to detect, contain and remediate cyber security incidents as they unfold. We work to minimise the impact of a breach, identify the root cause and put countermeasures in place to stop it happening again.
There's a well-known saying in the industry: there are only two types of business, those that have been hacked and those that don't yet know it. If an attack hits your organisation, what will you do? Do you have a documented, tested and reliable incident response plan?
Cyber threats won't wait, and hoping for the best is not a strategy. Whether you need help now or want to be ready for the future, we can help.
Call us if you have
- Ransomware or malware on your systems
- A compromised Microsoft 365 or email account
- Suspected unauthorised access
- Payment fraud or business email compromise
Be ready in advance
An incident response retainer agrees terms and response times before you need them, so help starts immediately.
Every stage of the response
Preparation
A documented incident response plan, the right tools, access and communication protocols, regular exercises and clear roles for legal, HR, IT, PR and leadership.
Identification
Analysing alerts, logs and anomalies to confirm whether an incident has occurred, categorising it and assessing scope, impact and data exposure.
Containment
Limiting the damage while preserving evidence: isolating affected systems, disabling accounts, blocking addresses and starting forensic collection.
Eradication
Removing the root cause: malware, backdoors, compromised credentials or misconfigurations, finding patient zero and patching vulnerabilities.
Recovery
Restoring normal operations in a controlled way: rebuilding from clean backups and monitoring for any signs of reinfection.
Lessons learned
A post-incident review of what went well and what didn't, with updates to your plan, tools and training.
Rapid, structured support
Call
Speak to our team on 01223 921 300, any time of day or night.
Triage
We assess what's happening and advise immediate steps to limit the damage.
Contain and investigate
Our responders contain the attack and establish what happened.
Recover and learn
We help you recover safely and stop it happening again.
24x7 Emergency Incident Response FAQs
What should we do first if we think we've been attacked?
Do we need a retainer to get help?
Can you help with reporting obligations?
Do you work with our IT team or MSP?
Often combined with
Under attack now?
Call our incident response team on 01223 921 300, 24 hours a day, 7 days a week.